Terms of Service

A search and alert tool. Gyoza Flights helps you search for, and get alerts about, reward seat availability that airlines and their distribution partners make available. Think of us as a window onto what airlines are showing: we display the information we receive, but we do not create, hold, control or manage any of it.

We are not an airline or a travel agent. We do not sell, reserve, hold or book flights, and we do not issue, transfer or manage frequent flyer points. All bookings are made directly between you and the airline or loyalty programme, under their terms and conditions.

No affiliation unless stated. Unless we expressly say otherwise, we are not affiliated with, endorsed by or acting on behalf of any airline or loyalty programme. Airline and programme names, logos and trademarks belong to their respective owners and are used only to identify the flights and programmes shown.

Not every route is covered. The Service does not cover every airline, route or flight. We focus on the routes where reward seats tend to offer the most value: mainly long-haul international routes flown by wide-body aircraft, where business and first class seats can be booked with points. These are often experiences that are hard to justify paying cash for, which is where points go furthest. We cover domestic routes and narrow-body aircraft less, or not at all, because there are many more of them and their reward availability is usually easy to find on the airlines' own websites. The routes and programmes we cover can change over time.

You must be at least 18 years old to create an account or subscribe.

You must give us accurate information and keep it up to date.

Your account and subscription are for one person. You must not share your login, resell access, or let others use your account.

You are responsible for keeping your login details secure and for activity on your account. Tell us promptly at contact@gyozaflights.com if you think your account has been accessed without your permission.

Activity records. When you are logged in, we may record how you use the Service. This can include the routes and dates you search or refresh and when you do so (timestamps), the alerts you create, change and receive, and when and from where you sign in. We use these records to run and improve the Service, to enforce these Terms (including the Fair Use Policy in Section 8), and to assess refund requests, billing disputes and chargebacks. Our Privacy Policy (Section 16) explains how we handle this information.

Free access. Without a paid subscription, and without needing an account, you can search every route, loyalty programme and reward seat the Service covers (see Section 1.4) for flights departing up to 60 days from the date you search. This lets you see exactly how the Service works, and the kind of availability it shows, before you decide whether to pay.

What a subscription adds. A paid subscription (monthly or annual) adds:

• alerts;
• search for flights departing up to 12 months ahead (how far ahead reward seats can actually be booked depends on the airline and, in some programmes, on your membership tier);
• live availability lookups through our connected global distribution system (GDS) integrations;
• live refresh of search results (see Section 4.6); and
• multi-city trip planning tools.

If you have an account, you can also ask us to add routes. We consider every request, but we are not obliged to add any route, or to add it by a particular date.

A subscription does not unlock any additional or "hidden" reward seats, inventory, routes or other features beyond those listed above. Free and paid users see the same stored availability for the same dates; live lookups and refreshes may show more recent results. A subscription extends how far ahead you can search and how you can monitor availability; it does not change what airlines release.

Plans and prices. Current plans and prices are shown on our pricing page at the time you subscribe. If we change what a plan includes in a way that is materially adverse to you, Section 15 applies.

Automatic renewal. Your subscription renews automatically at the end of each billing period (monthly or annual) at the then-current price, unless you cancel before the renewal date. We email annual subscribers a reminder before each annual renewal. We do not send reminders before monthly renewals.

Payment. You authorise us (and our payment processor) to charge your nominated payment method for all subscription fees when due. Fees are charged in advance.

Price changes. If we change the price of your plan, we will give you at least 30 days' notice before the new price applies to your next renewal. If you do not want to continue at the new price, you can cancel before it takes effect.

Cancellation. You can cancel at any time from your account page. Cancellation stops the next renewal. You keep access until the end of the period you have already paid for, after which your account returns to free access.

Refunds. Because free access lets you try the full search experience before paying (Section 3.1), we do not offer refunds for change of mind. Except where required by law (including under the Australian Consumer Law) or as set out in Sections 3.9, 14 and 15, fees already paid are not refundable, including for part-used periods. In particular, not finding the reward seats you were hoping for, finding that a subscription does not reveal more seats than free access, or finding that a route you wanted is not covered, is not, on its own, a fault with the Service (see Sections 3.2 and 4).

Access starts straight away. Subject to Section 11, when you subscribe, you ask us to give you access to the paid features immediately, and we do. From that point you are receiving the benefit of the subscription. For that reason, a request for a refund on the basis that you subscribed by mistake or no longer need the subscription will not be granted once you have used the Service while subscribed (for example, by searching or creating alerts). If you subscribed by mistake, you may contact us within 48 hours and, if our records show you have not used the Service since subscribing, we will refund that payment.

Assessing requests and disputes. When we assess a refund request, billing dispute or chargeback, we may rely on our activity records for your account (Section 2.5), and we may share relevant records with our payment processor or your card issuer for that purpose.

Data is shown as received. The availability, points prices, taxes, schedules and other flight information in the Service comes from airlines, their distribution systems (including global distribution systems), and other third-party sources. We display that information as we receive it. We do not control, verify or guarantee its accuracy, completeness or timeliness.

We format the data; we do not change it. To make the data easier to read, search and use for alerts, we tidy and standardise it, for example by putting information from different sources into a consistent format. This is a presentation step only. We do not enrich the data, add availability, estimate or derive seats or prices, or otherwise change the substance of what we receive. Any inaccuracy in the underlying data therefore comes from the airline or data source. If you think something has been displayed differently from what the source reported, please let us know so we can check it.

Phantom availability. Sometimes an airline or data source shows reward seats that cannot actually be booked. This is often called "phantom availability" and can happen for reasons such as caching on the airline's side, partner booking restrictions, inventory that has already been taken, or errors in the source data. Phantom availability originates with the airline or data source, not with us. We have no control over it, we cannot reliably detect or prevent it, and we are not responsible if a seat shown in the Service cannot be booked.

We show baseline, public availability. The Service shows reward availability as it appears to a general, non-logged-in user or an entry-level member of each programme. We do not log in to, or access, any member account, and we do not see inventory that airlines make available only to logged-in or higher-tier members. Many programmes give their elite members extra reward seats, earlier access, or a longer booking window. If you hold status with a programme, you may see more seats, or see them sooner, when logged in to the airline's own website than you see in the Service. Equally, seats shown in the Service may be subject to restrictions that apply to your account. Always check availability in your own account before you book.

Availability changes constantly. Reward seats can appear and disappear within minutes. Some data in the Service is cached to keep it fast, so what you see may be minutes, hours or more out of date. A seat shown in the Service may already be gone by the time you see it, receive an alert about it, or try to book it.

Not a one-to-one copy of airline websites. What you see in the Service will not always match what an airline's own website shows, and we do not promise that it will. Differences can arise because, for example:

• we do not cover every route an airline flies (see Section 1.4);
• we may leave out itineraries that we consider impractical or illogical, such as long detours or excessive connections that airline systems sometimes generate; and
• our data may be minutes or more behind, so seats newly released (or removed) on the airline's website may not yet be reflected in the Service. If you are a paid subscriber and results for a covered origin and destination look out of date, you can refresh that search to request the latest availability, where this option is available. Refreshes cover a single date or a window of up to 7 days, so that we do not place an excessive load on airline systems.

A difference between the Service and an airline's website is not, on its own, a failure of the Service.

Booking windows are not seat releases. Airlines typically open their schedules for booking a set number of days in advance. The opening of a booking window does not mean the airline will release any reward seats on those flights. Each airline alone decides whether, when, how many and in which cabins reward seats are released, and to whom (for example, to its own members only, or to some partner programmes and not others). Seats may be released when the schedule opens, closer to departure, or never. Airlines are under no obligation to release reward seats on any flight. We do not make seats available and have no influence over these decisions.

No guarantee you will find seats. The Service does not guarantee that reward seats will be available on any route, date, cabin or programme, or that you will be able to book the itinerary you want. If you cannot find or book the seats you were looking for, that reflects the airline's inventory decisions, not a failure of the Service. Likewise, a route not being covered, or a requested route not being added, is not a failure of the Service. This does not affect your Non-Excludable Rights (Section 11).

Points prices, taxes and programme rules. Points prices, taxes, fees and carrier surcharges shown in the Service are indicative only. Airlines and loyalty programmes set and can change them at any time, and the amount you are charged when booking may differ. Taxes and fees are shown as the airline's system reports them, in the currency the airline uses, which usually depends on where the journey starts. This may not be Australian dollars or the currency of the country you live in. Some airlines recalculate taxes and fees using their own exchange rates, which change over time, so the amount shown on the airline's website when you follow a link from the Service may differ from the amount we displayed, even moments later. We do not convert these amounts, and the amount you actually pay may also depend on your card provider's exchange rate and fees. Eligibility, booking rules, partner restrictions, cancellation and change rules are set by the airline or programme.

Check before you commit. Before you make any financial or travel commitment, you must confirm the flight, seat, points price, taxes and conditions directly with the airline or loyalty programme. In particular, points transfers between programmes are usually irreversible, so please confirm a seat is bookable before transferring points, and before booking non-refundable flights, hotels or other travel that depend on it.

Alerts notify you when the Service detects a change in the data it receives that matches your criteria. An alert is not a guarantee that a seat exists, is still available, or can be booked.

Alerts are delivered by email or SMS using third-party providers. We do not guarantee that any alert will be sent or received at a particular time, or at all, and delays can happen.

Use of alerts is subject to the Fair Use Policy in Section 8.

The Service may include features that use artificial intelligence, such as our AI Concierge, to answer questions or suggest options.

AI-generated responses can be incomplete, out of date or wrong, even when they sound confident. They are general information only, not travel, financial or professional advice, and you should verify anything important directly with the airline or programme.

Please do not enter passwords, payment card details, passport numbers or other sensitive personal information into AI features.

Personal, non-commercial use. The Service and its content are for your personal, non-commercial travel planning.

You must not:

• copy, reproduce, republish, resell, redistribute or publicly display content or data from the Service without our prior written permission;
• use bots, scrapers, spiders, crawlers or any other automated means to access, query or collect data from the Service;
• use content or data from the Service to build or train any database, product, or artificial intelligence or machine learning model;
• interfere with, overload, reverse engineer, or bypass any security, rate-limiting or access controls of the Service; or
• use the Service in breach of any law or third-party rights.

Concierge and commercial use. Planning trips for yourself and the people you travel with counts as personal use. Using the Service to find reward seats for other people as a service, whether paid or not, does not. This includes award booking or points concierge services, travel agencies, and businesses or individuals who help clients, customers or followers find or book reward seats. Our published monthly and annual subscriptions do not cover this kind of use. If you offer, or plan to offer, a service like this, please contact us at contact@gyozaflights.com to discuss an enterprise arrangement. Enterprise access is not published on our website; we will review your requirements and, if we agree to provide access, it will be on separate terms. We may suspend or terminate accounts used for concierge or commercial purposes without such an arrangement, under Section 14.2.

Unacceptable use. The following are breaches of this policy:

• using scripts, bots or other systematic processes to create alerts;
• creating a volume or pattern of alerts that indicates commercial activity, data collection, or any purpose other than personal travel planning;
• usage that places an unreasonable or disproportionate load on our systems and degrades the Service for other users; and
• reselling, sharing or distributing alert information to others on a commercial or systematic basis.

Enforcement. If we reasonably believe you have breached this policy, we may contact you about your usage, limit or temporarily suspend your access to alerts, or, for serious or repeated breaches, suspend or terminate your account under Section 14.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law or any other law that cannot lawfully be excluded or limited ("Non-Excludable Rights").

Sections 12 and 13 apply only to the extent permitted by law and subject to this Section 11.

Subject to Section 11, we are not liable for any indirect, incidental, special or consequential loss, including loss of profits, points, miles, bookings, travel opportunities, data or goodwill, or costs of non-refundable travel arrangements, arising from your use of, reliance on, or inability to use the Service.

Subject to Section 11, our total liability to you for all claims arising out of or in connection with the Service is limited to the subscription fees you paid us in the 12 months before the event giving rise to the claim.

By you. You can stop using the Service and cancel your subscription at any time (see Section 3.7).

By us, for cause. We may suspend or terminate your account, with or without notice, if we reasonably believe you have breached these Terms (including Sections 7 and 8), used the Service fraudulently or unlawfully, or put the Service or other users at risk. In that case, no refund is payable except where required by law.

By us, without cause. We may also stop offering the Service, or close your account for any other reason, by giving you reasonable notice. If we do, we will refund the unused portion of any fees you have paid in advance.

Provisions that by their nature should survive termination will survive, including Sections 3.10, 4, 7, 9, 11 to 13 and 17.

We may update these Terms from time to time. We will post the updated Terms on our website with a new "Last updated" date.

If a change is material and adverse to you, we will give subscribers at least 30 days' notice by email before it takes effect. If you do not agree to the change, you can cancel before it takes effect and, if you are on an annual plan, we will refund the unused portion of your current subscription period.

If you keep using the Service after the changes take effect, the updated Terms will apply to you.

These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales.

If you have a complaint or dispute, please contact us first at contact@gyozaflights.com so we can try to resolve it. If it is not resolved within 30 days, either of us may take further action. This does not stop you contacting a consumer protection agency or exercising your Non-Excludable Rights at any time.

Severability. If any part of these Terms is found to be invalid or unenforceable, it will be read down to the extent necessary, and the rest of these Terms will continue in full force.

Waiver. If we do not enforce a right under these Terms, that is not a waiver of that right.

Entire agreement. These Terms, together with our Privacy Policy and any plan details shown when you subscribe, are the entire agreement between you and us about the Service.

Assignment. You may not transfer your rights under these Terms. We may transfer ours, for example as part of a sale or restructure of our business, if your rights are not adversely affected.