1. Our Commitment to Your Privacy
Million Points Plus Pty Ltd (ABN: 546 6441 9103), trading as Gyoza Flights (“we”, “us”, “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, and disclose your personal information in connection with your use of our website and subscription service (the “Service”).
We manage personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By providing personal information to us, you consent to our collection, use, and disclosure of your personal information in accordance with this Privacy Policy.
2. What Personal Information We Collect
We collect information that is necessary to provide and improve our Service. The types of personal information we may collect include:
- Identity Information: Your full name.
- Contact Information: Your email address and your mobile phone number (if you opt-in for SMS alerts).
- Usage Data: Information about how you access and use our website. This is collected through analytics services and may include your IP address, browser type, device type, pages visited, and the time and date of your visit. This data is often aggregated and de-identified.
3. How We Collect Your Personal Information
We collect personal information in the following ways:
- Directly from You: When you register for an account, subscribe to our Service, or contact us for support, you provide us with information directly.
- Automatically: When you use our website, we automatically collect certain information using cookies and other tracking technologies, such as Google Analytics.
4. Why We Collect and Use Your Personal Information
Our primary purpose in collecting your personal information is to provide you with a secure and personalised experience. We use your information for the following purposes:
- To Provide the Service: To create and manage your account, process your subscription, and provide the core features of the Service, such as sending you flight alerts via email or SMS. Your email address is used as your login credential.
- To Communicate With You: To send you service-related communications, updates to our terms, and to respond to your support enquiries.
- For Direct Marketing: To send you promotional materials, special offers, and other information about our services via email. You can opt-out of receiving marketing communications from us at any time by following the “unsubscribe” link in our emails or by contacting us directly.
- To Improve Our Service: We use Usage Data collected via Google Analytics to understand user behaviour, analyse trends, and improve the functionality and user experience of our website.
5. Disclosure of Your Personal Information
We do not sell or rent your personal information. We may disclose your information to third parties only in the following circumstances:
- Third-Party Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as SMS gateway providers (to send alerts), email marketing platforms, and payment processors. We only provide these vendors with the information necessary to perform their services, and they are contractually obligated to protect your information.
- Analytics Providers: We share Usage Data with Google Analytics to help us analyse our website traffic. This information is often anonymised.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a valid request by a public authority (e.g., a court or government agency).
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate and improve our Service.
- What are cookies: Cookies are small text files stored on your device.
- Why we use them: We use cookies for essential functions like keeping you logged in (session management) and remembering your preferences.
- Google Analytics: This service uses cookies to track and report on website traffic. This helps us understand how our Service is being used. For more information on how Google uses data, please visit Google's Privacy & Terms. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
7. Data Security and Storage
We take reasonable steps to protect your personal information from misuse, interference, loss, and from unauthorised access, modification, or disclosure. We use administrative, technical, and physical safeguards to protect your data. Your data may be stored on secure servers located in Australia or overseas. Where we disclose your personal information to a third party located overseas, we will take reasonable steps to ensure that the overseas recipient handles your information in accordance with the APPs.
8. Your Rights and Access to Your Information
Under the Australian Privacy Principles, you have the right to:
- Access Your Information: You can request access to the personal information we hold about you.
- Correct Your Information: If you believe any personal information we hold about you is inaccurate, incomplete, or out of date, you can request that we correct it.
- Request Deletion: You can request that we delete your personal information from our systems. We will take all reasonable steps to do so, unless we are required by law to retain it.
To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us and Complaints
If you have any questions about this Privacy Policy, wish to exercise your rights, or want to make a complaint about our handling of your personal information, please contact us at:
- Email: contact@gyozaflights.com
- Mailing Address: Salesforce Tower, L22/180 George Street, Sydney, NSW 2000
If you are not satisfied with our response to your complaint, you have the right to contact the Office of the Australian Information Commissioner (OAIC).
